Our Support team ensures that you receive the maximum value from your Fluidigm system. Our service and support includes the following:
When required, a Service Engineer works with you to prepare your site and successfully installs your instrumentation to its operating specifications.
An Application Specialist delivers training to your company on-site.
Every Fluidigm instrumentation purchase comes with a one-year warranty on replacement parts, labor, and travel.
Your purchase includes ongoing access to the latest information such as user guides, quick reference cards, advanced development protocols, and technical notes. These materials may be obtained through technical support. For a list of available documents, please go here.
Your purchase includes a year of support. Our support team is qualified to answer both system operation and scientific application questions.
After expiration of the first-year warranty (included with your instrument purchase), you may protect your investment in a Fluidigm system through the purchase of one of our annual service plans. These flexible plans ensure that you receive priority in response to service requests, have full expense control, and receive ongoing access to our knowledgeable specialists.
Technical Support Contact Information
1-866-358-4354 (8am - 5pm Pacific Time)
+31 (0) 20 578 88 53
Outside North America, Europe or Asia: