Driving Change Online

Enriched content and a digital product catalog refine your experience at fluidigm.com

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Find answers to commonly asked questions in our FAQ section. For sales and order support, email us or phone our customer service team directly at 866 359 4354.

Since we launched the redesigned Fluidigm website in 2014, we’ve had our sights on delivering an insightful online customer experience, and we’ve been delivering on that pledge. It’s our priority to provide excellent service for your state-of-the-art single-cell analysis and production genomics research systems and tools. You have the freedom to access the full fluidigm.com digital catalog anytime. Search contextually by platform, application or keyword to easily find IFCs and reagents, antibodies for mass cytometry experiments, and parts and services.

Growing content library

Increased product visibility simplifies your quest for informative content about your research in growing applications like cancer immunotherapy, oncology, immunology and other health and disease studies. Discover the depth of online resources at fluidigm.com, including feature articles, scientist spotlights, webinars, videos, publication downloads and news—and we’re constantly adding more. Already know what you want? Use the smart-search function to quickly run queries for interviews with specialized experts and product information.
Fluidigm

“We continue to expand the support and services available to our scientist customers, and providing informative content and online catalog access are two of the latest improvements. Partnering with customers is an ideal opportunity to do our part to advance the understanding of biological processes.” 
— Paul Steinberg, Sr. VP, Commercial Operations

Fluidigm

Digital catalog

Use the digital catalog to quickly perform filtered searches and refine results through the menu or drill down further by keyword to narrow your results. Frequently searched items highlighted at the top of the page minimize searching. Product detail pages open in a tab to reveal kit contents, chemistries, sizes and links to supporting technical and safety documentation. Kits are clearly itemized for a detailed understanding of components and differences. View and compare to ensure proper item selection for bulk genomics and single-cell investigations.

For example, the all-new Reagents section features product pages with chemistry overviews and information about sampling processes. Search by item name or product number for filtered results and purchasing options. There are already a dozen reagent family product pages with rich application detail. We’ll continue adding new ones, so check back for more.

New ordering options

North American customers can place orders online and view their purchasing history to see past transaction details and easily modify and replicate orders. Customers in the US and Canada who have a Fluidigm account are already registered for online ordering. New customers will find it easy to set up an online account to place orders, view past order history and see current order confirmations. Online web ordering offers numerous options for finding and purchasing consumables and parts for your Fluidigm systems. 

The view ahead

“Life science researchers around the world are using Fluidigm instruments to transform what we know about health and disease,” said Paul Steinberg, senior vice president of commercial operations. “We continue to expand the support and services available to our scientist customers, and providing informative content and online catalog access are two of the latest improvements. Partnering with customers is an ideal opportunity to do our part to advance the understanding of biological processes.”

Our mission at Fluidigm is to simplify the complexity of understanding and applying biology. We hope you find this resource a valuable addition to our website. If you have thoughts to share, we welcome your feedback.

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