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FAQs

What is included in a Preventive Maintenance (PM) visit?

The Biomark HD Standard Service Plan includes an annual onsite Preventive Maintenance (PM) visit. During the PM, a Fluidigm field service engineer inspects and cleans the system and performs diagnostic tests on all subsystems. The PM aims to optimize system performance and maintain critical system components. The PM activities include measurement and adjustment of thermal cycling accuracy and uniformity, optical alignment and focus and mechanical alignment of IFC handling, etc. Because these activities require special tools and training, the PM can only be performed by a Fluidigm field service professional.