Support

FAQs

What is included in the Biomark HD Premium Qualification Service Plan?

The Biomark HD Premium Qualification Service Plan includes the following Standard Plan features:

  • Parts, labor and travel
  • One onsite Preventive Maintenance (PM) service per year (including thermal cycler recalibration)
  • Analysis and Data Collection software upgrades
  • Priority response for onsite service and technical support
  • Access to applications technical support

Plus:

  • One OQ performed at time of PM service
  • Additional OQs as needed at time of critical repairs
  • 10% discount on service products

The plan also includes OQ services following any critical repairs.