What is included in the Biomark HD Premium Qualification Service Plan?
The Biomark HD Premium Qualification Service Plan includes the following Standard Plan features:
- Parts, labor and travel
- One onsite Preventive Maintenance (PM) service per year (including thermal cycler recalibration)
- Analysis and Data Collection software upgrades
- Priority response for onsite service and technical support
- Access to applications technical support
- One OQ performed at time of PM service
- Additional OQs as needed at time of critical repairs
- 10% discount on service products
The plan also includes OQ services following any critical repairs.